Solaria Live2D Commisions

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Terms And Conditions

Agreement
By reading this document and showing intent of commissioning me, you agree to the following:
1. terms and conditions outlined on this page
2. keep in contact with me and provide feedback or acknowledgement every time an update is sent
3. you ensure that you are above 18 and have enough funds to purchase digital goods, preferably money that you have earned yourself
4. absolutely not file for PayPal disputes and charge backs and agree to contacting me first for refunds and corrections on your commissionCommission Process
1. Clients are expected to pay the 10% wait list fee within 48 hours of confirming their order. The remaining 90% will be paid when I will start working on their commission. Please note that the wait list fee is non-refundable.
2. Payments can be made though invoice via PayPal.
3. Updates for the commission will be sent through Discord directly from the artist. Updates may come in the form of pictures, videos, or test models.
4. The commission is considered done once the final work has been delivered and the client has given approval or if the client hasn't replied within 48 hours.Commission Timeline
A. Commissions will be delivered within 2 months of me starting the commission. If the commission has a specific deadline, clients are encouraged to inform the artist.
B. A project that has a deadline of less than 2 months is considered as a rush or a special order. Rush orders will incur a fee of 30% of the commission order.Deadline Extensions
A. If the artist ever fails to meet the deadline for the commission, she will be contacting the client as soon as possible to state the reason for an extension.
B. If the client refuses the deadline extension, the artist shall be issuing a refundAdditional Fees
The Client will be charged additional fees when:
+ there are already too many revisions (price will be discussed).
+ the model has more expressions and animations than what is offered as free (price included in quote).
+ the model is a rush order (30% of commission total).
+ the client wants to secure a slot without having to wait for commissions to open (30% of commission total).
+ they want the commission to be private (15% of commission total).Refund Policy
Please note that the wait list fee is non-refundable (with an exception found below). As mentioned in the commission process section, the wait list fee is 10% of the commission price.A refund can be issued when:
+ the client has paid in full and has requested a refund before I could work on the commission.
+ the client' s commission has been terminated by the artist.
+ the artist cannot fulfill the commission by the given deadline and was denied a deadline extension.The client will be refunded
+ no more than 40% of the total commission price if head XY and/or body XY is done.
+ no more than 70% of the total commission price if only mouth, eyes, eyebrows, and body and angle Z parameters are done.
+ 90% of the total commission price if the client wishes to cancel their commission after paying in full and no work has been done yet.
+ 100% of the commission price if the artist cannot complete due to grave reasons such as hospitalization.A refund CANNOT be issued when
+ the commission is at the physics rigging phase, unless the artist decides to terminate the commission.
+ 1 week has passed since the commission was delivered.
+ 1 week has passed since I have made corrections and revisions to the final work.
+ the client has neglected to give feedback or acknowledge progress despite having been sent updates.
+ the client has untruthfully expressed satisfaction.
+ the client has intentionally kept negative feedback and requests for corrections to themselves during the whole commission process.
+ the client needs money back for other expensesRevisions, Updates and Client Feedback
Live2D Model Updates
The client will be sent test model 3 times during the commission process, when the following have already been rigged: (a) eye blinking and mouth, (b) head angles (with physics), and when the model is almost done.Please note that the complete set of test models will only be sent to the client if they have paid in full. Clients who avail of a payment plan will only be sent the first test model.For clients who have paid in full, the artist will also send video updates of the model movements as much as possible to give the client a chance to provide feedback and make sure that the model suits their preferences. For clients availing a payment plan, the frequency of updates will depend on how spread out the payments are. Please consult the artist to come to terms with an agreement on updates and payments.When are revisions free?
First and foremost, the client is encouraged to provide any kind of feedback during the commission process to ensure that the model is of high quality. Minor revisions are free but there is a certain arbitrary threshold for the quantity of minor revisions. The artist will make sure to inform the client if their free revisions are almost up. Once the artist has informed the client that they have used all of their free revisions, the artist shall propose a price for additional minor revisions. Major revisions before and after delivering the completed work is not free. For minor revisions after delivery of the final work, please consult with the artist since it may be free. The client may also consult with the artist to determine if the desired revision is considered minor or major.What are considered as major revisions?
+ additional animations
+ additional expressions
+ changing animations
+ revising already done parts, with the exception of small preferences in rigging and mistakes made by the artists.
If the revision you' re thinking of isn't in this list, please consult the artist.Client's Role and Etiquette
A. The client is expected to check for mistakes in rigging such as clipping, displacement of parts, and any general mistakes in rigging that are obvious and greatly lowers the quality of the model.
B. The client should also provide all of their feedback within 48 hours of receiving an update from the artist. This is to help save time and make the commission process more efficient.
C. When giving feedback, it is highly encouraged to be detailed and that desired corrections to be requested are final. This is to save time and ensure that all efforts are meaningful.
D. Please do not micromanage the artist.What type of feedback is not allowed?
+ requesting for changed that are out of the control of the artist
+ micromanaging
+ wanting to be particular but requesting a revision without clear ideas, proper references, and direction
+ being too fickle with the changes ex. requesting for multiple changes and making the artist undo them for more than five timesIntellectual Property and Commercial Use Terms For Live2D Models
Client
A. The client should give credit to the artist in their social media biographies and Twitch and/or YouTube channel descriptions. ex. パパ: SolariaVT, Rigger: SolariaVT. The credits should be easily seen and not purposefully hard to get to.
B. The client may use the model for the following commercial purposes: (a) streaming and (b) social media graphics. Other type of commercial use will need permission from the artist.
C. Regular clients WON'T be receiving the original and editable Live2D file, only the files ready for facial tracking. Corporate clients are able to obtain the editable Live2D file, but will require a fee.Artist
A. The artist has the right to use the work for their portfolio, promotion of commissions, and posting of WIPs. Disallowing the artist from streaming or posting anything about the commission will incur a fee that is decided on how privately the commission will be. The fee makes up for lost marketing and inquiries.